Adding a Human Touch to Online Learning, Right From the Start!

I teach a number of courses that focus on different aspects of instructional design for online learning. One thing that I always like to emphasize is the importance of "humanizing" the online learning experience. Too often, students (and instructors) complain about the loneliness and isolation of being in an online course. If it feels that way, then the principles of creating a Community of Inquiry have not been considered during the instructional design process! 

The Community of Inquiry framework (Athabasca University, 2016; Garrison, Anderson & Archer, 2001) tells us that we need to facilitate three key "presences" in order to set up an effective online learning experience:

1. Social Presence -- Connections between learners.
2. Teacher Presence -- Connections with the instructor (and the instructor's presence, guiding and facilitating the learning process).
3. Cognitive Presence -- Connections with the learning content and activities.

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The Community of Inquiry Framework (Adapted from Athabasca University, 2016)

​Even before we enroll students into our online courses, we need to put careful thought into how we are going to foster these presences (and how they will interact with each other). This is part of the "Teacher Presence" aspect. Another important part of the Teacher Presence aspect is just actually letting your students know that you are there, and helping them get to know you as a person. As Pacansky-Brock (2015) explains, this is the "Secret Sauce" to help your students feel welcomed!

​One activity that I have engaged some of my instructional design students in aims to maximize Teacher Presence from the very first moments that students enter into an online course. 

​Greet Them at the Door!

​First impressions are as important when teaching online as they are in a face-to-face classroom. Unfortunately, online teachers don’t usually have the opportunity to physically greet their students at the door. But that doesn’t mean you can’t introduce yourself, and personally welcome your students to your course. Creating an online Instructor Introduction or Course Welcome video is a great way to establish teacher presence, and inspire and motivate your students from the moment they first login to your online course. Dwayne Reed’s Welcome to the 4th Grade (2016) is an excellent example of an Instructor Introduction video that has become an online sensation.

​Now -- we can't all create something as elaborate (and catchy!) as Reed's musical intro. But that doesn't mean we can't add the same sort of personal touch. For a more practical (and easy-to-create) example, check out the Instructor Welcome Video that I created to add into my online courses.

​Tips to Get the Most Out of Your Instructor Welcome Video

​One of the most important tips that I can give is to avoid talking about the course itself. You wouldn't start talking about the details of your course if you were physically greeting students at the door on the first day of a face-to-face class. Neither should you when greeting them at the start of an online course! Save that for a second, course specific video.

Avoiding course specifics in your Instructor Welcome Video has an added practical benefit for you -- it increases your Return on Investment for the time spent on creating your video. If the video is a personal greeting, and not about a specific course, then you can use it in more than one online course! And, that brings me to my second big tip -- try to avoid saying things in your video that will immediately or quickly date it. Avoid saying things like "I'm currently pursuing...." Instead, say something like "In 201x I began...." That way, you don't need to redo your video as soon as things change (which means you also don't need to hunt down every place you've shared the video, and update the link to the new version).

I used the free version of PowToon to create my Instructor Welcome video. But, there are plenty of other free video creation applications that you could use (and some awesome paid ones, as well). 

​Additional Resources

​Here are just a handful of additional resources that you might find helpful:

• Using YouTube to Share Video in an Online Course (my blog post with tips on how to work with YouTube as an online instructor).
• How to Make Your YouTube Videos Interactive (Byrne, 2017) 
• 6 Steps For Making An Engaging eLearning Promo Video For Your Course (Michael, 2017)

References

Athabasca University (2016). The Community of Inquiry [Web page]. Available from https://coi.athabascau.ca/ 

Byrne, R. (2017, February 6). How to Make Your YouTube Videos Interactive [Web log Post]. Free Technology for Teachers. Available from http://www.freetech4teachers.com/2017/02/how-to-make-your-youtube-videos.html#.WJodp2IrKUk

Garrison, D. R., Anderson, T., & Archer, W. (2000). Critical inquiry in a text-based environment: Computer conferencing in higher education model. The Internet and Higher Education, 2(2-3), 87-105. Available from http://cde.athabascau.ca/coi_site/documents/Garrison_Anderson_Archer_Critical_Inquiry_model.pdf 

Michael, A. (2017, February 5). 6 Steps For Making An Engaging eLearning Promo Video For Your Course [Web log Post]. eLearning Industry. Available from https://elearningindustry.com/6-steps-making-engaging-elearning-promo-video-course

Pacansky-Brock, M. (2015, June 2). Instructor Presence: The Secret Sauce. [YouTube video]. Available from https://youtu.be/P8S1aOA8HkE

Power, R. (2019, November 9). Hi There! Meet Rob Power. [YouTube video]. Available from https://youtu.be/ff-6GtdX9xM

​PowToon (2017). Available from https://www.powtoon.com/

Reed, D. (2016, August 20). Welcome to the 4th Grade. [YouTube video]. Available from https://youtu.be/XBLcuGunRxU

​Slade, Tim (2017, January 17). 100+ Free Hero Images for eLearning. [Web log post]. Available from https://timslade.com/blog/hero-images-for-elearning/